Job Summary:

Be responsible for the Technical Service in the assigned area

Main Tasks & Responsibilities :
1. Carries out day to day routine repair/maintenance instrument work.
2. Installs equipment at customers facility to ensure full functionality according to specifications.
3. Sales of Service Contracts.
4. Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
5. Maintains records of performance reports.
6.Compiles problem statistics for analysis to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
7.Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
8.Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer, handle customers complaint.
9.Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including team members, customers as well as distributors
10.Assists in the yearly budget exercise for Technical Service
11.Assists the management of distributors
12.Management of spare parts

Basic Requirements of the Job :
1.Minimum qualification required is diploma in Electronic, Electrical or Mechanical
2.Engineering or with preferably at least 2 years related experience.
3.Good command of English in both spoken and written
4.Good command of MS office software application
5.Product & Application Expertise
6.Service Expertise